Banks are broadening their approach to financial wellbeing.
Many now have specialist customer care teams that can provide you with tailored support.
The banks listed below have publicly available information about economic harm and/or family violence.
If your bank isn’t listed here, it will still have someone you can talk to about economic harm. Contact your bank directly to talk to someone about your situation.
Getting Support
Getting Support
Banks are broadening their approach to financial wellbeing.
Many now have specialist customer care teams that can provide you with tailored support.
The banks listed below have publicly available information about economic harm and/or family violence.
If your bank isn’t listed here, it will still have someone you can talk to about economic harm. Contact your bank directly to talk to someone about your situation.
Shielded sites
BNZ, Westpac, ANZ and ASB all have a support feature called The Shielded Site.
A Shielded Site means there is an icon at the bottom of every webpage that provides a link to immediate safety information for family violence and economic harm.
This includes confidential online chat support if needed, with a specialist family violence service – that leaves no evidence on your device.
If you need to use it, simply click on the shield icon at the bottom of the webpage.
BNZ
Life moments
Domestic and economic harm banking response
Monitoring accounts
Its customers who receive payments with abusive messages are encouraged to contact the bank to report them.
The bank has a range of responses to deal with this behaviour including cancelling banking services in extreme cases.
Kiwibank
Information
Exceptional circumstances support
Although there is no guarantee that the application will be approved it is certainly worth contacting them for a chat.
No interest loans
ASB
Support finder
Elder abuse
Family violence
Westpac
Navigating trying times
Westpac also has a Extra Care Programme that provides extra support and information for people who approach the bank with significant life challenges, including family violence and economic harm.
Life and money
ANZ
Financial wellbeing
Exceptional circumstances support
It has made account opening procedures more flexible, allowing women referred by Women’s Refuge to set up an account if they don't have a copy of their ID or have no permanent address.
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