Making a Complaint
Making a Complaint
If you are having any problems with your bank or building society, the ombudsman can investigate and facilitate conversations between parties.
New Zealand has a Banking Ombudsman scheme, which is an independent service that provides a free disputes resolution service for banking issues.
It can also make formal decisions that support positive outcomes for banking customers.
Other information and guidance on banking matters are available via the quick-guides tab on the website.
Live chat service is also available if needed.
Menu
Related resources
Did you find this useful?
We are a not-for-profit organisation working to improve the financial and social wellbeing of New Zealanders.
The resources on this website are provided free of charge to make sure they are available for people who need them.
If your organisation found these resources helpful, please consider making a donation to ensure we can continue supporting those people who need our help.
You can also make a donation, or set up a recurring donation, by contacting us directly